The 12 volt transformers are 1-year warranty. The controllers, dimmers and switches are 2-year warranty. The direct transformers are guaranteed 2 years. The recessed lights are guaranteed 3 to 5 years (see data sheets for the exact product warranty). The puck light and the dimmable transformer are guaranteed for 3 years. The LED flexible ribbons are guaranteed 1 to 3 years limited. The LPV Transformers are guaranteed for 3 years and the Leviton dimmer are guaranteed for 5 years. All these warranties are from the date of receipt of the product to the customer, subject to any exclusion or limitation set forth below.
This warranty does not cover the excessive use of the product, modification, the non-observance of instructions for its use, or its improper and / or incorrect use. InnovaDEL Lighting disclaims all liability for damages arising from failure to follow instructions in connection with the intended use of the product. InnovaDEL Lighting disclaims all liability for injury, personal injury, consequential damage or loss arising from or in connection with the installation or use of its equipment other than the instructions in the installation manuals, additional installation instructions, technical bulletins or product documentation. You will provide InnovaDEL Lighting with an immediate written notification of any personal injury resulting from the use of InnovaDEL Lighting products.
InnovaDEL Lighting does not guarantee the damage and defects of its products occurring under the following conditions: natural disaster, maintenance or repair of InnovaDEL Lighting products without authorization, damage related to power supply and surge problems, use of parts or components not provided by InnovaDEL Lighting, failure to follow instructions and instructions, unauthorized modifications to InnovaDEL Lighting products, transportation damage (other than the original shipment) made by Innovadel Lighting), failure to perform preventive maintenance, or damage caused by objects, components or any other external source.
Warranty Repair: In the event that an InnovaDEL Lighting product becomes defective in terms of hardware, during the warranty period, InnovaDEL Lighting will determine with you whether the defect of the product is included in this warranty. InnovaDEL Lighting, at its absolute discretion, may replace or repair the product under warranty. Labour costs associated with the repair of the product may be covered by InnovaDEL Lighting if deemed to be under warranty. Before any repair or exchange of products under warranty, you must obtain the prior approval of InnovaDEL Lighting. You must contact InnovaDEL Lighting to obtain a Return Material Authorization Number. You must contact InnovaDEL Lighting Customer Service, online or by phone, to obtain a Return Material Authorization Number. Contact information is available on the InnovaDEL Lighting website at www.innovadel.com. The warranty period is not renewed or extended in case of repair or exchange.
InnovaDEL Lighting guarantees defective or damaged LEDs that flicker or do not work, InnovaDEL Lighting will not replace LEDs that have decreased their luminous flux over time or LEDs that have changed brightness or color temperature (Kelvin).
Out-of-Warranty Repair: You may return a product for repairs if it is not covered by the warranty only after receiving a Return Material Authorization number provided by InnovaDEL Lighting Customer Service. Labour and shipping costs associated with out-of-warranty repairs will only be paid by the customer, reseller or installer / integrator. Any repair of a product outside the warranty period is billed at a standard product-specific repair price. Non-warranty product repairs also benefit from a ninety (90) day warranty period from the date of receipt of the unit after repairs.
Non-defective products: you will be notified if, after examination and control of the returned product, InnovaDEL Lighting concludes that the product is not defective. The product is returned to you and you cover the shipping costs associated with this return.
LIMITATION OF WARRANTY
Except as expressly provided in this limited warranty and within the limits of the law, InnovaDEL Lighting makes no other representations, warranties or conditions, express or implied, including any representation, warranty or condition implied. InnovaDEL Lighting does not guarantee that your use of any of its products will be uninterrupted or error free. Any implied warranties imposed by law are limited in duration to the limited warranty period and within the limits of the law. Some states or countries do not allow limitations on how long an implied warranty lasts, or exclusions and limitations on incidental or consequential damages to consumer products. Some of the exclusions and limitations of this limited warranty may not apply in these states or countries. This limited warranty is subject to change without notice.
TRANSFER OF GUARANTEE
This limited warranty extends only to the original end consumer and is not transferable. This warranty is only valid if the InnovaDEL Lighting products have been purchased directly from an authorized distributor, dealer and / or an authorized InnovaDEL Lighting agent.
Returns will be accepted within 15 business days of the invoice date for cash, check or credit card refunds that was used at the time of purchase or within 60 business days for an applicable credit note, on all products, except custom products or special orders. Please write to firstname.lastname@example.org for any return requests.
Returns will e accepted if the following conditions are met:
All products must be returned in their original condition, unused, in resale condition and must be returned in the original box, well packaged, with all original packing materials, manuals and other accessories provided at the time of sale delivery. Additional packaging may be necessary.
All returns must be securely packaged, prepaid, and shipped via a secure carrier or delivered in person to our office. Return shipping, payment of return charges, and consequential damages from return shipping are the responsibility of the buyer. InnovaDEL Lighting is not responsible for lost or damaged packages during shipping.
No returns will be accepted without prior authorization and without a Return Merchandise Authorization (RMA) number that is issued by InnovaDEL Lighting. A customer may request an RMA form and number by e-mail or by calling InnovaDEL Lighting Customer Service. The authorization number must be referenced in the packaging of a returned product.
All returns must be accompanied by a copy of the original invoice. A restocking fee of 15% will be applied to any returned order.
The refund, credit or exchange will not be completed until the return of the defective product has been received and registered by InnovaDEL Lighting.
Sold in liquidation products are sold as is. No returns, refunds or exchanges are possible for these products.
Credit notes are valid for a period of 12 months from the date the credit is issued.
Please note that the LED lighting industry is in continual development. LED products are continually improved. The colour of the LEDs and the appearance of the products may vary from one order to another. InnovaDEL Lighting cannot guarantee the replacement of a product that does not exactly match the product you are replacing or which corresponds to the appearance of the same product, the same colour or the same brightness.
Since 2010, InnovaDEL Lighting has implemented several concrete actions to minimize the impact of activities on the environment.
These include the material recovery program (paper, plastics, glass, metals) and hazardous products (batteries).
A major effort is made to minimize packaging products. Lighting InnovaDEL also encourages its suppliers to reduce over-packaging and the company avoids repacking itself when shipping equipment.
InnovaDEL Lighting is also proud to promote new green technologies and encourage manufacturers who demonstrate an environmental concern. Among other things, it pays particular attention to its suppliers so that they respect the environment when manufacturing its products.
And that’s only the beginning! Lighting InnovaDEL is committed to continuing the development of good environmental practices in the years to come.
TERMS AND CONDITIONS
The content of the pages of this site is for your general information and for informational purposes only. It is subject to change without notice.
Neither InnovaDEL Lighting or any third party provides any warranty as to the accuracy, timeliness, performance, completeness or suitability of the information and products found or offered on this site. You acknowledge that such information and products may contain inaccuracies or errors and InnovaDEL Lighting expressly disclaims any liability for such inaccuracies or errors to the fullest extent permitted by law.
The use of any information or materials on this site is entirely at your own risk, for which we cannot be held responsible. It is your responsibility to ensure that the products, services or information available on innovadel.com meet your specific needs.
The innovadel.com site contains material that is owned or licensed by Innovadel Lighting. This material includes, but is not limited to, the design, layout, appearance, images, graphics, diagrams and data sheets. Reproduction is prohibited except in accordance with the copyright notice, which forms part of these terms and conditions.
All brands reproduced on innovadel.com, which are not the property of / or licensed to the operator, are recognized on the site.
Unauthorized use of this site may give rise to a claim for damages and / or constitute a criminal offence.
Occasionally, this site may include links to other sites. These links are provided for your convenience in order to provide you with further information. This does not mean that InnovaDEL Lighting approves this site (s). Lighting InnovaDEL has no responsibility for the content of this or these linked site (s).
You may not link to this site from any other site or document without the prior written consent of Éclairage InnovaDEL inc.
SECURITY AND CONFIDENTIALITY
By visiting innovadel.com, you agree to the practices described in this Privacy Notice.
PERSONAL DATA COLLECTED BY INNOVADEL.COM
Innovadel.com uses the information collected from its visitors to personalize and improve your visit to innovadel.com and InnovaDEL Lighting. Innovadel.com collects the following types of information:
THE INFORMATION YOU GIVE TO INNOVADEL.COM
InnovaDEL Lighting collects any information when you enter on its website. This information is normally provided during your research, you make a purchase, participate in a survey, contest or draw or online, when you contact one of our departments such as customer service, sales or technical services through the InnovaDEL Lighting website, telephone, mail or fax. You can also provide information when you create a usage account such as your name, address, phone number, credit card information, and email address.
AUTOMATIC INFORMATION THAT INNOVADEL.COM COLLECTED
If you place an order, InnovaDEL Lighting could use a secure order form that requires you to provide contact, billing, and financial information. This information is passed on to your credit card company for authorization of your purchase. At times, InnovaDEL Lighting may offer financing options with or without the participation of third parties. If you use a financing option information provided by you (such as your address, date of birth, social security number, and credit card number) may be used to request a credit report from third parties or may be sent to a third party for processing.
CREDIT CARD COMPANIES AND SHIPPERS
When you purchase and payment is made online, InnovaDEL Lighting must send your credit card information, name, billing address and the amount of your purchase to your credit card company to verify and authorize the purchase. Your name, phone number and shipping information must be provided to third party shippers such as Canada Post, UPS, Federal Express and Dicom for the delivery of your purchase.
LINK TO THIRD PARTY SITE
The InnovaDEL Lighting website contains links to third-party sites, such as its suppliers. Innovadel.com is not responsible for the privacy practices or the content found on these sites. InnovaDEL Lighting suggests that you check the privacy notice for each site you visit.
APPLICATION OF THE LAW AND PROTECTION OF USERS
InnovaDEL Lighting will publish personally identifiable information to third parties and organizations when it believes it is appropriate for it to do so to comply with the law. InnovaDEL Lighting will also cooperate with police investigators, comply with court orders or subpoenas, protect the legal rights of us and our users, or believe that it is necessary to combat fraud and fraud. / or the reduction of credit risks.
The InnovaDEL Lighting website protects the security of personal information that you transmit to it by using Secure Sockets Layer (SSL), which encrypts the information you enter when it is transmitted to it.